First Group

First Group went live with our A-iP service in July 2010 processing 600,000 invoices per annum. A-iP converts the paper invoices and invoices emailed as attachments into electronic files and submits the data to the A-iP Control Centre installed on First Group’s SAP system as part of the service. A-iP also accepts electronic files from suppliers in any formats for upload into SAP.

The Invoices Cockpit in SAP performs line item matching and will automatically post documents passing First Group’s 3-way match checks. Documents failing auto-line matching are automatically workflowed to the appropriate business user based on First Group’s business rules.

First Group’s business case was based on achieving a 40% touchless process.

On Go-Live, the Invoices Cockpit matched and posted 50% of First Group supplier invoices with no human intervention.

Cogent have continued working with First Group post go live to improve the percentage. Improving first time match is an iterative process as you need to assess the impact of the latest set of changes before the next set of improvements can be deployed.

First Group are now posting 65% of their invoices first time, which is a significant productivity gain from the original target of 40% and well on the way to achieving the new 80% target set by First Group.

Here are some of the comments about the A-iP service from Richard Emslie – Head of Shared Services for First Group about the project:-

"Implementation went well taking less than 12 weeks from blueprint through to go live.  The approach taken was flexible and practical solutions were found for all potential project issues which kept the project on track.

"The scanning service is excellent; we have a great relationship with the team at the A-iP Service Centre who we work in partnership with on all aspects of continuous improvement."

"Automation levels are steadily increasing; we are currently automating 65% of our invoices and are confident of reaching our target of 80%."

Please contact us to find out more information or to arrange a reference site visit.